Ad Majorem.....Wealth Builders
Rizal Philippines | January 23, 2013
I had visitors this morning. They were the operations manager and the branch head of our depository bank. Although I was quite busy, I found time to talk to them. Their big bosses: SVP area head and cluster head would be around next week and can they visit us. Sure. However, what gives us the honor to be visited. She said we are a valued client. I said we are not sure because of my compliants mentioned in a previous blog. (I do not mention the name of the bank, for karma's sake)
She seemed suprised and did not seem to realize the problem their other branches (and theirs) was causing us. Although we said we are not perfect and we have our bad days too, I said it simply pisses us off that although their operations are computerized, the problems with check encashment being charged 50 to 100 keep on recurring. And my signature on the check being rejected by their San Carlos City branch.
As for the car loan, we had our car loan in a jiffy with other banks; their simply took too long
She brought Goldilocks Mercedes de Brazo (to atone for the difficulties?)
I said we do not need the cake nor the visit; we need solutions to the difficulties.
Showing posts with label depository bank. Show all posts
Showing posts with label depository bank. Show all posts
Wednesday, January 23, 2013
Monday, January 21, 2013
Difficulties with current depository bank - we are in bad hands. now.
Ad Majorem.....Wealth Builders
Our business is suffering from mishandling by officers of long time depository bank .Our family banked with them for 36 years and its seems the way we are being treated by its officers, it for naught. We maintained huge balances with them when we ran a savings and loan association. We were models for the NOW account by CBP then. We were guests by the President and Chairman of the Board at their house in Forbes park. We stood by them when they too were subject of nasty rumors and had its own bank run. Their senior officers/VPs knew us and wrote us letters.
We also banked with them when we went into real estate: subdivision development and memorial park business.
Could the bad service comes from the inexperience of the new officers
It used to be very large; now they no longer number one. It used to be great under its father and other senior officer. This happens when there is a change of guard and the new generation takes over (as in a very large Chinese pharma. A classmate used to run it, but when the nephew took over, its managers resigned in droves)
Some complaints about the bank:
l. The service fee for checks issued by majorem is charged between PHP 50 and PHP l00
2. There is problem in getting checks;
3. There was problem in the car loan application. We all know that car loan approval takes 24 hours; ours took weeks
4. Our authorized signature, honored in some branches are not honored in other branches.
5. I complained to their EVP (school mate pa) and I did not hear anything more.
Well there are other banks. The largest and 2nd bank are very agressive in looking and wooing for customers. They solved the queing and have many tellers to handle both personal non banking activities and the corporate/business account
What would you do if you were in our situation?
What would you do if you were the depository bank management?
Our business is suffering from mishandling by officers of long time depository bank .Our family banked with them for 36 years and its seems the way we are being treated by its officers, it for naught. We maintained huge balances with them when we ran a savings and loan association. We were models for the NOW account by CBP then. We were guests by the President and Chairman of the Board at their house in Forbes park. We stood by them when they too were subject of nasty rumors and had its own bank run. Their senior officers/VPs knew us and wrote us letters.
We also banked with them when we went into real estate: subdivision development and memorial park business.
Could the bad service comes from the inexperience of the new officers
It used to be very large; now they no longer number one. It used to be great under its father and other senior officer. This happens when there is a change of guard and the new generation takes over (as in a very large Chinese pharma. A classmate used to run it, but when the nephew took over, its managers resigned in droves)
Some complaints about the bank:
l. The service fee for checks issued by majorem is charged between PHP 50 and PHP l00
2. There is problem in getting checks;
3. There was problem in the car loan application. We all know that car loan approval takes 24 hours; ours took weeks
4. Our authorized signature, honored in some branches are not honored in other branches.
5. I complained to their EVP (school mate pa) and I did not hear anything more.
Well there are other banks. The largest and 2nd bank are very agressive in looking and wooing for customers. They solved the queing and have many tellers to handle both personal non banking activities and the corporate/business account
What would you do if you were in our situation?
What would you do if you were the depository bank management?
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